Customer Service Specialist with English

The main duties of the person employed on this position will be:

Active participation in the implementation of the SAP system and integration with the CRM system,
Participation in the creation of procedures and instruction in the Customer Service Office,
Process and manage customer orders from order receipt to product delivery (SAP / CRM),
Proactive communication with customers regarding any changes to fulfillment the order,
Receiving and registering complains and supervising the complaint process,
Providing customers with information regarding products, prices, delivery times, sampling and services,
Invoicing and monitoring of receivables,
Dealing with the client through all available communication tools (phone / mail / chat / platform),
Supporting the work of Key Account Manager.

English language proficiency enabling free business communication (speeking and writing),
Experience in customer service – minimum of 3 years experience in a production environment – at least
one year,
Desirable: experience in SAP (or similar) and CRM,
Skilled in MS Office (Outlook, Excel and Word),
Communicativeness, enthusiasm, professionalism,
Ability to work under pressure, ability to work in a team,
Good time management and the ability to work independently.

Work on an interesting investment project, which is currently one of the largest industrial investment in
Poland,
Yearly production capacity is nearly 437 kt/a of final products,
Non-wage benefits (e.g. training, medical care, sport card, group insurance, holiday bonus),
Quarterly bonus system,
A chance for development and promotion in the organization's structures.

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